Scalable and endlessly applicable insurance software
Our digital insurance solution allows insurance companies and retailers to sell new insurance products to their customers fast, via their preferred channel. For traditional insurers dealing in property, casualty, health or life insurance, we can digitise specific parts of the value chain – like distribution – or all of it, equipping the insurer with a complete insurance policy administration system (PAS).
With our technology, embedded insurance can be built into the uptake of funeral policies, travel insurance or pet insurance, or the purchase of almost any item from a fitness tracker to a watch, jewellery, camera, laptop, fridge, car or industrial machinery. Below is how Click2Sure digitises different parts of the insurance chain.
Omnichannel insurance distribution
We can advance your distribution channel from the traditional broker-customer interaction to include web/mobi, Ecommerce, QR Code, Whatsapp, Chatbot, SMS and more; enabling always-on distribution. Customers can request policy re-quotes and updates or submit claims through our self-service dashboard, using any channel. The insurer can up-sell or cross-sell any other product on the customer dashboard, engaging the customer with relevant new offerings. Meanwhile, comprehensive verification is achieved through ID number, bank account, sanction screening, OTP or e-signature.
Easy policy administration
Our system can host different binder participants managing the same policy. With our technology all billing is digitised, and automated wherever possible (payment systems, recurring premium collections, reconciliations and adjustments, refunds, lapsed, manual payments, GL posting, commissions management, customer reminder notifications). The same goes for customer communications (automated event-triggered comms; ad-hoc bulk comms).
With every aspect of policy administration digitised and aligned, administrators gain a single view of customers’ accounts and details, and accurate audit trails (claims, endorsement, premium adjustment changes and all the rest).
The beauty of big data
When we digitise your insurance value chain, you gain a wealth of real-time data ranging from standard management reports (sales, age analysis, un/successful collections and more) to bordereau reports (file download, FTP or API with insurer); easy to read live dashboards (claims, sales, churn, loss ratio, business mix) and data analytics. It’s all the information you need, at your fingertips.
How It works
Our platform exposes REST API’s that enable integration with functionality that it provides. Our core product is built using a microservices based architecture, allowing modular service selection and flexible integration. This also allows us to scale elasticity with load demand, reducing the cost of operating the platform.
Our SaaS model means that you get all the new upgrades and new feature releases in real-time, as part of the as-a-service enablement.
We have taken away the pain of long drawn out IT development per product. Based on our experience our product engine allows you to configure rules, prices, and documentation amongst others, with simple input fields, no coding required.
Secure User Login
For secure user login, we have two-factor authentication, using SMS-based or app-based Time-based One-Time Pins (TOTP).
We deploy the platform on AWS following industry best practices standards. We leverage managed services from the provider to enable high uptime rates and easy handling of scale. We leverage AWS security solutions to ensure data is encrypted in flight and at rest and that all infrastructure is as secure as possible.
Role-Based Access Control
You can safely assign users to multiple roles. The segregation of duties ensures customer data can only be seen by the appropriate user.
We provide face-to-face training in all features of our SaaS solution, with one of our Support Specialists. And online “How to” guides are easy to access.
Our support team follows the ITIL method of prioritisation, where “Client Impact” and “Urgency” are the key factors that determine priority.
Our team has deep insurance knowledge, and a keen understanding of the wider business environment, helping us to look at a partner’s Insurance business holistically in terms of what products, distributed in what channels, reaching which consumers.